House Rules

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Welcome to the PixelGum Family! 🙂 If you’re joining the broadcast for the first time, or our Discord server PixelGum Nation, we recommend you read these community guidelines so there aren’t any surprises!

Please note: we are an active server. Manage your notification settings here.


New joiners to the PixelGum Nation

One of the @Mods will assign you the role @PixelGum Family so that you can see, access and chat in the various rooms set up for your pleasure. If you can’t wait, drop us a whisper in Twitch.

Moderators:

  1. PixelGumTV (Aidan)
  2. Chorna
  3. Eliundar
  4. Letyrman

Last updated: 27th June 2018


The Pixels

Will…

  1. Be kind and treat others politely, remembering to say “please” and “thank you”
  2. Make friends and offer as well as receive encouragement and support during streams and in our Discord server – /me tackle hugs are encouraged
  3. Have fun and play games the way they’re meant to be played – for fun, together, and to unwind after a tough day
  4. Respect each other and use the community safely, keeping conversations between Pixels in line with the Twitch Community guidelines
    • We will respect each other’s time. If we only have time for 1 round, will say so
    • We don’t disappear without a goodbye as it isn’t polite
    • If we would rather play a different game, we will explain that we don’t feel like playing anymore and part ways amicably
    • We will remember that fellow Pixels go out of their way to make time to game with us, so if we say we’re going to play games, we won’t keep other Pixels waiting too long
  5. Let the moderators know if we see something that worries us by reporting a post or private message directly to a moderator ideally in Discord
  6. Look out for fellow Pixels by letting people know in a friendly manner if something isn’t in the PixelGum Family way
  7. Speak in English as the broadcast is in English. We understand non-English sentences may be removed to keep others safe
  8. Act responsibly and be accountable for our own behaviour. We understand that PixelGum TV is an entertainment channel and not a place to give or receive counselling, or to air out our real life problems frequently.
    • We will do everything in our power to manage our time and ensure taking part in the community doesn’t affect our real life commitments in an irresponsible way
  9. Stick to the rules laid out on this page and check them as they may be updated from time to time.

Won’t…

  1. Get competitive or demanding because this is not a competitive channel and everyone is playing for fun. We understand that persistent competitiveness or saltiness aimed at fellow Pixels or negativity that makes other Pixels uncomfortable will result in a ban
    • If we feel someone is being negative, we know that we can reach out to a moderator and let them know privately so they can consider what is the appropriate response and best of the PixelGum Family and the broadcast
  2. Brag or showboat during games. It’s very unsportsmanlike to boast to the losing player or beat a team down. If there is no response to our initial reactions, we will let it go. We know that if the moderators notice we’re bragging or showboating even after we’ve been asked to stop, it will result in a ban
  3. Tell people what to do: suggestions are fine and asking is better rather than telling. We understand it’s better to be gracious and kind Pixels rather than bossy ones. This includes and is not limited to repeatedly posting caps-locked sentences (which can be seen as shouting and demanding)
  4. Have disputes in public; if we have a disagreement, we will resolve it in direct PMs with each other, instead of in the broadcast or on the Discord server so that we don’t ruin the fun for everyone else and we understand having disagreements in public chat can be upsetting for other Pixels
  5. Promote commercial services: we’re here to have fun, not to shop. However if the broadcasters promote something, we are allowed to bring it up for other Pixel’s attention in case they missed it
  6. Break Twitch’s Community guidelines, including anything racist, homophobic, sexist or transphobic, or personally abusive. We understand if we do this it will result in a ban
  7. Use swear/curse words: our eyes and ears are not toilets! If we feel the need to vent, we will replace curses with words like ‘fudge’, ‘poop’, or make up our own creative and funny but harmless phrases and we won’t be surprised if our messages are removed for containing swear words
  8. Troll anyone, spam, flame, or be generally and persistently negative. Any nasty comments targeted to fellow Pixels or the PixelGum Family will result in a timeout in chat. Persistent negative attacks on fellow Pixels will result in a permanent ban and we understand that the broadcasters reserve the right to ban on the first instant of trollish or inappropriate behaviour
  9. Share personal contact details such as our age, email address, telephone number, home / work / school locations etc as we want to keep ourselves and everyone else safe. This includes posting pictures of our face, or sharing affiliations to organisations. Small images of our face for icons are fine, however we understand larger images posted in channels of our faces will be removed
  10. Post graphic descriptions or image of violence, sex, drugs, weapons, illegal activities or anything that breaks Twitch’s Community guidelines
  11. Talk about politics: PixelGum TV is a video game and entertainment broadcasting channel, and politics is not a suitable topic for this medium. This also includes logos that denote nationalism, or posting memes around political topics.

The Moderators

Will…

  1. Treat all Pixels equally by referring to them as ‘Pixels’ and not as a gender, age or other category
  2. Respect fellow Pixels’ confidentiality and remove any messages we feel will make you vulnerable
  3. Be supportive if a Pixel is struggling or shared an achievement
  4. Be consistent and review all reports and private messages sent to us using our moderating guidelines
  5. Do our best to resolve any technical problems as quickly as possible
  6. Take the safety of the community seriously. This means that sometimes Pixels may be banned if they pose a threat to the PixelGum Family
  7. Remove anything that breaks the rules above as quickly as possible
  8. Stick to the rules we’ve asked you to stick to in the moderating guidelines.

Won’t…

  1. Speak aggressively or rudely to any Pixel breaking the house rules
  2. Take over fellow Pixels’ conversations
  3. Talk rudely to or about anyone, including banned or timed-out viewers.

Rules About Discussing Politics

  1. We do not promote political discussions in the stream or in the Discord server
  2. The Discord server and live streams are there to provide entertainment and a friendly environment to discuss games and our hobbies to a wide audience
  3. We ask that you keep in depth discussions about politics to direct private messages with each other
  4. We do take exception to the rule for the case of NET NEUTRALITY and INTERNET SAFETY
    1. This is because the issues impact us equally
    2. Learn information about the issues here:
      1. https://www.battleforthenet.com/
      2. https://www.saferinternet.org.uk/safer-internet-day
    3. Promotion of these will be kept passive to enable Pixels to decide for themselves if they wish to support the causes.

Frequently Asked Questions

  1. Can I play with you during your stream?
    • It’s generally considered polite to get involved in our community first, show an intention of becoming a friendly Pixel, and help us get to know you before requesting to join into a game
    • We won’t add anyone until you’ve told us who you are or introduced yourself to the PixelGum Family
    • We would love to play with you, but we have to keep everyone’s safety in mind, including avoiding exposing our Pixels to trolls
    • You’re welcome to add our friend codes by typing the following commands into the stream chat and do let us know:
      • !Aidan
      • !Chorna
    • If we discover you’re a troll or your username or icon breaks any of the community guidelines, we will immediately remove you and may ban you from our channel
    • Some games are more open to the public than others, for example Splatoon 2 and Mario Kart 8 allow up to 8 or 12 players, while Fortnite only allows up to 4. We’ll give preference to older, more loyal Pixels over newer players in the case of the latter
    • We may also use a first-come, first-join basis
    • There is no such thing as holding a spot – if you’re too slow to join in, for the sake of the broadcast we will offer it to the first available Pixel
    • You may be asked to graciously bow out to give other Pixels an opportunity to join
  2. Where do I join the live stream voice chat in Discord?
    • You’ll notice the category VOICE CHANNELS to the left
      • Studio: for listening in on the live conversation
      • Family: for family friendly non-stream chat
      • Subs: for subscribers only chat
  3. How come I can’t voice chat in the live stream?
    • We have allowed only moderators and trusted Pixels usually over age of 18 to be able to speak in voice chat
    • This is to make sure that all Pixels are safe from trolls, and to protect you from revealing something sensitive in voice chat during live stream
    • We will kindly ask that younger Pixels (aged 17 years and younger) in particular don’t speak during live games in order to keep you safe from trolls clipping your voice and using it to hurt you
  4. How do I get the various roles in Discord?
    • The various roles have different meanings:
      • @PixelGum Family – you’re a regular viewer and have been approved by a moderator
      • @PixelGum Guardian – this is an you this honorary role for people who really look out for other Pixels
        • e.g. an exemplary Pixel
        • e.g. a regular sub-gifter
        • e.g. a regular donater
      • @PixelGum Champion – you’re automatically upgraded to this role only if your Discord is connected with your Twitch profile AND you are a subscriber (this is the only way to get this role)
      • @Mod – you’re a moderator
      • @Mom – you’re Erin, our spiritual gaming mom
      • @Co-Host – you’re Aidan or Chorna
  5. When are you next streaming?
  6. How can I support you guys?
    • The best way to support us is to SUBSCRIBE to our channel by going to http://twitch.tv/pixelgumtv
    • Subscribing gives you access to more channels in PixelGum Nation, to cool freebies that we’re making especially for you, and entry to special PixelGum tournaments, competitions, challenges and more
    • We also accept DONATIONS here:
    • All donations are received with much appreciation and contribute to ensuring we keep you entertained, such as helping us purchase equipment for streams
  7. What do I get for subscribing?
    • From Aidan and Chorna
      • Our eternal gratitude for supporting the PixelGum Family 👨‍👩‍👧‍👦
    • Stream Chat
      • Access to subs only SFXs – full list here
      • Access to subs only emotes thanks to Twitch
    • Discord
      • Access to subs only channel in Discord
      • The title ‘PixelGum Champion’
    • Newsletter
      • If you choose to subscribe, subs only exclusive monthly updates
  8. Where are the chat archives in Discord?
    • To protect users from malicious users scouring archives for information from previous chats, we purge chat archives of chat from time to time
    • Once they’re gone, they’re gone. Some chatrooms are excluded from this (e.g. #friendcodes_etc) but most chatrooms will be purged like this
  9. How do Pixel Credits work?
  10. How do SFX work?
  11. Why was I banned?
    • We don’t like banning viewers; to keep the channel safe and consistent, we won’t hesitate to ban a viewer
    • We aim to give everyone a chance to show that they’re willing to be part of the PixelGum Family and change and we would hope you’re open to the feedback we give you before any banning occurs
    • We understand everyone has bad days, but persistent negativity isn’t the right tone of voice for our community or the stream, and PixelGum TV is not the channel for people who enjoy ‘salty’ attitudes, competitiveness or particularly aggressive language, or want to use it as their personal venting space
    • After we’ve asked you to change, if we notice there is either no desire to change or continued inability to change, and there is potential for your attitude to harm the over-all tone of the stream and/or our harm our viewers’ ability to enjoy the stream, we will ban you
    • We will aim to give you a message to explain, and bans are not open to discussion or being revoked
    • Attempts to circumvent the ban will result in additional reporting of your account to Twitch

Safety Tips

  1. Here at PixelGum TV and our Discord server PixelGum Nation we take Internet safety VERY seriously. So here are some useful links we’d like you to keep handy:
    1. LIVE STREAMING ADVICE –
      http://bit.ly/PGTV_ThinkUKnowStreaming
    2. STAYING SAFE ONLINE –
      http://bit.ly/PGTV_thinkuknow
    3. REPORT ABUSE –
      is someone taking advantage of you, or trying to make you do something you don’t want to? http://bit.ly/PGTV_reportonlineabuse
    4. SHARING MESSAGES –
      A video about staying safe


Applying To Become A Moderator

  1. You can click here to apply to become a moderator.

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